RETURN POLICY
ITEMS NOT ACCEPTED FOR RETURN/EXCHANGE – FINAL SALE
• Any And ALL apparel, collars and beds
• Any Custom Items
• Opened Hemp Wellness Products
• Opened Grooming Products
• Any Item Not In Original Condition
• Clearance Items
***Items purchased at events, fundraisers and similar, are NOT eligible for a return and all sales are final.
RETURN POLICY – PET APPAREL, PET BEDS, COLLARS, STROLLERS, CARRIERS, BREED SPECIFIC
Conditions for returns/exchanges:
• All items must be returned in a new, unworn, unopened and unwashed condition and pet hair and smoke free. All original tags and accessories, accents, embellishments, etc. must still be attached.
• If you believe you have received a defective item, please contact us within 5 business days of the original shipment date. We cannot be responsible for items damaged in shipping or by recipient.
Upon inspection of the item/s, any pet odors, dog hair found and removal of original tags, a refund will not be granted by RockStar Dogs.
Returns
RockStar Dogs does not accept items back for refunds – only exchanges. There are 3 reasons why we will accept an exchange:
1. The size of the item shipped does not match the invoice
2. The wrong item was shipped
3. The item was defective
If we shipped you a defective item, you must notify us within 3 business days of receiving the item in order to qualify for an exchange. If you do not provide us with proper notification within the allotted timeframe, we will not authorize your exchange. We do not refund shipping costs on exchanges unless we made a processing error. If we do make an error, we will refund your shipping costs up to $9.99 USD. All returns for exchanges are to be packed in the original packaging we shipped the items to you if available. Please include the original invoice (photocopy is ok) with the reason for exchange written on the invoice. We are not responsible for lost, stolen, or damaged packages. Once your package has been received and is processed you will be notified via email when it’s shipped back to you. You are responsible for any shipping costs back to us including insurance. Custom items are not refundable. Please ask any questions prior to purchasing your item at orders@rockstardogs.us
Exchanges
Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer service at orders@rockstardogs.us so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.
• Exchanges must be initiated within 3 business days of delivery date.
• The customer pays for shipping of the exchange back to our warehouse.
• We are not responsible for loss/damage in shipment. Please insure your items.
• Exchanges are shipped back to the customer using ground shipment.
• Shipment of your exchanged merchandise from our warehouse is paid by you unless we made a processing error.
• Exchanged items are subject to a processing fee varying from 10%-30% depending on the item.
Send your return or exchange to:
RockStar Dogs
Attn: RETURNS
4030 S Jones Blvd., #30575
Las Vegas, NV 89103
We do not refund original shipping costs on returns or exchanges.
RETURN POLICY – CUSTOM ITEMS
Custom Items are considered specialty items and all sales are final. Please be sure to email us at orders@rockstardogs.us with any questions you may have prior to your purchase.
Once shipped, Custom Item orders can not be cancelled, refunded, returned or exchanged.
Custom Items order cancellation prior to shipping:
• 10% restocking fee for orders that have not gone into production
• 30% re-marketing fee for orders that have gone into production
• 50% re-marketing fee if the order is ready to ship but has not left the the warehouse
To cancel a Custom Item order, contact orders@rockstardogs.us with the order number.
Once shipped, Custom Item orders refused by the recipient, sent back after receiving, are not available for a monetary refund and will only be credited in the form of a RockStar Dogs Credit up to 30% of the product cost once the order arrives back at our warehouse. Shipping costs will not be credited on completed and shipped Custom Item orders. If you would like the order shipped back to you, shipping charges are the responsibility of the recipient for any refused or unclaimed order.
RETURN POLICY ABUSE
RockStar Dogs reserves the right to refuse service to any customer that abuses our return policy.